- Business Development & Client-Relationship Management – She has excellent client relations skills and is an expert in voice and non-voice campaign transactions.
- Staff Training & Professional Development – She is equipped with the strengths and skills needed to develop teams, and she consistently fosters a healthy and productive work environment.
- Instructional Design & Training – Whether it be a New Hire Orientation or Product Specific training, Astrid knows how to facilitate and coordinate all training needs, and she also has a track record of developing solid training teams.
- Operations – Having worked in the BPO industry since 2003, and because she started from the agent position, Astrid has worked with all aspects of operations through the years – from KPI to Quality and Improvement.
Astrid’s over all work experience has exposed her to different types of challenges and has given her an opportunity to experience a vast number of departments in the call center world. Key areas of expertise in this domain include: Strategic Planning, Performance Management, Project Management, Leadership & Development, Budgeting, Forecasting, Capacity Planning, and Building Productive Business Relationships with Clients.